تأثير استخدام أدوات الذكاء الاصطناعي في التنبؤ بسلوك المستهلك -دراسة شبه تجريبية في إطار نموذج قبول التكنولوجيا

نوع المستند : المقالة الأصلية

المؤلف

کلية الاعلام وتکنولوجيا التصال بجامعة مصر للعلوم والتکنولوجيا

المستخلص

تسعى الدراسة للوقوف على تأثير استخدام الأدوات المختلفة الخاصة بالذكاء الاصطناعي في التنبؤ بسلوك المستهلك، والتعرف على دور الذكاء الاصطناعي، الذي يؤدي دورًا حاسمًا في تحسين علاقة الشركات بالمستهلكين وتعزيز أدائهم التشغيلي وتحقيق نتائج أفضل، وذلك من خلال التطبيق التجريبي على مجموعة تجريبية تكونت من 40 مبحوثًا، والتحليلي لعدد من أدوات الذكاء الاصطناعي، وذلك في الفترة من 24/10/2023 حتى 14/11/ 2023، وتوصلت الدراسة إلى وجود علاقة ارتباط بين معدل التنبؤ بسلوك المستهلك عند استخدام أدوات الذكاء الاصطناعي وعناصر نموذج تقبل التكنولوجيا، ووجود علاقة ارتباط طردية (موجبة) متوسطة بين التنبؤ بسلوك المستهلك عند استخدام أدوات الذكاء الاصطناعي وعناصر نموذج تقبل التكنولوجيا، وعدم وجود فروق ذات دلالة إحصائية بين فئتي الدراسة (ذكور، إناث) قبل استخدام أدوات الذكاء الاصطناعي، ويُستخلص من ذلك وجود اتفاق وفقًا للنوع قبل استخدام أدوات الذكاء الاصطناعي، مع وجود فروق ذات دلالة إحصائية بين فئتي الدراسة (ذكور، إناث)، في سهولة استخدام أدوات الذكاء الاصطناعي بعد استخدامها، ويُستخلص من ذلك وجود اختلاف بين فئتي الدراسة (ذكور، إناث) في سهولة استخدام أدوات الذكاء الاصطناعي بعد استخدامها.

الكلمات الرئيسية

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